Shipping policy
LAST UPDATED: MAY 2026
Welcome to ZONDELLE.
We focus on delivering modern fashion pieces with reliable international fulfillment and transparent shipping updates.
ORDER PROCESSING
All orders are prepared within 1–3 business days after payment confirmation.
During periods of increased demand, processing may require a slightly longer timeframe. Customers will receive a confirmation email once the order has been dispatched.
Orders are not processed on weekends or public holidays.
DELIVERY ESTIMATES
Estimated shipping times:
- Italy: 4–8 business days
- Europe: 5–10 business days
- International: 7–15 business days
Delivery times are estimates and may vary depending on customs procedures, local courier operations, weather conditions, or seasonal demand.
TRACKING INFORMATION
Once your order is shipped, a tracking number will be sent via email.
Tracking updates may require 24–72 hours before becoming active within the courier system.
If multiple items are ordered together, products may occasionally arrive in separate packages for logistical efficiency.
ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information at checkout.
ZONDELLE cannot guarantee successful delivery for orders containing incomplete or incorrect addresses supplied by the customer.
LOST OR DELAYED PARCELS
If a shipment experiences unusual delays, our support team will work with the courier to investigate the situation.
Packages marked as delivered by the courier are considered successfully delivered. Customers should first verify with neighbors, reception services, or local postal offices before contacting support.
CUSTOMS & IMPORT FEES
International customers may be subject to customs duties or import taxes depending on local regulations. These charges are the responsibility of the recipient.
CONTACT
Trade Name: ZONDELLE
Email: zondelle@outlook.com
Phone: +39 342 519 9610
Address: Piazza Concordia 2, Bisignano, CS, 87043, Italy